Leadership Lessons from the Principal at Hopkins High School

What can businesses leadership lessons can you learn from a world-class public high school? As a speaker, having had a foot in both worlds - education and business, there are some valuable lessons that business leaders can learn from top [...]

Making Connections One Guest at a Time

You can learn great lessons on creating memorable guest experiences if you just keep your radar up and apply it to your business. I know I did when I met Keith, the room service attendant at the Green Valley Hotel [...]

Break the Glaze

Something has happened to us.  I witness it almost every day; people mindlessly glazing at each other as if we are interacting with a vending machine. Case in point, I walk into a fast food restaurant and watch the interaction [...]

Nice Bike Lessons from Shinjuku Station

Jeff Gunderson wrote a great story about on the effect Nice Bike had on his honeymoon in Japan! After my bride Susie and I read it, we absolutely loved it and knew we had to share. I remember Madeline, Jeff’s [...]

Leadership Lessons from Mayo Clinic

What can you learn from a world-class medical center?  Everything!  Apply the lessons from the well-respected Mayo Clinic to your organization to excel across the board. I have been a patient at Mayo Clinic in Rochester, Minnesota for two procedures. I [...]

Leaders Make the Walk

Everything I learned about leadership, I learned in high school. The first part of my speaking career was spent as a motivational speaker for high school students. I spoke in over 3500 high schools about making the most out of [...]

Hot, Clean, Showers Earn the Return

How do you build a business from one gas station in 1958 into the largest operator of travel centers in North America with more than 750 locations and the 14th largest privately held company with annual revenue of more than [...]

Eggs Over Easy to Create Engagement

My bride, Susie and I enjoy traveling for speaking engagements to one of our absolute favorite cities, “The Big Easy” New Orleans. It is real, it’s authentic. It is like no other city. The food, the people, the music, the [...]

“I dunno. I Just do…”

The early morning conversation with my barista at the Venetian Hotel in Las Vegas was pretty brief, “I would like one large black coffee double cupped and one large cappuccino, skim, extra hot, double cupped please.” The barista asked for [...]