Exceptional Nice Bike Hotel Experience

In the speaking profession, I spend roughly 100 nights a year in hotels. I have a soft spot in my heart for the housekeeping professionals who clean on average 15 rooms a day.  I was blown away by all the [...]

Never Forget A Friend Follow Up

“Nice Bike” is about acknowledging others by being fully present, honoring others by creating memorable experiences and connecting with others by making it personal.  No one does it better than my friend, Bonnie Blackman. Bonnie is one of the top [...]

Make a Difference in the Lives of Clients, Coworkers, Family and Friends

Quite by accident, I stumbled onto the Harley-Davidson company’s 100th-year-anniversary celebration in Milwaukee, Wisconsin.  I flew from my home in Minneapolis to Milwaukee for a speaking engagement.  Once I landed, I rented a Ford Taurus beige car for my trip.  [...]

Leadership Lessons from the Principal at Hopkins High School

What leadership lessons can businesses learn from a world-class public high school? As a speaker, having had a foot in both worlds - education and business, there are some valuable lessons that business leaders can learn from top performing schools [...]

Making Connections One Guest at a Time

You can learn great lessons on creating memorable guest experiences if you just keep your radar up and apply it to your business. I know I did when I met Keith, the room service attendant at the Green Valley Hotel [...]

Break the Glaze

Something has happened to us.  I witness it almost every day; people mindlessly glazing at each other as if we are interacting with a vending machine. Case in point, I walk into a fast food restaurant and watch the interaction [...]

Nice Bike Lessons from Shinjuku Station

Jeff Gunderson wrote a great story about on the effect Nice Bike had on his honeymoon in Japan! After my bride Susie and I read it, we absolutely loved it and knew we had to share. I remember Madeline, Jeff’s [...]

Leadership Lessons from Mayo Clinic

What can you learn from a world-class medical center?  Everything!  Apply the lessons from the well-respected Mayo Clinic to your organization to excel across the board. I have been a patient at Mayo Clinic in Rochester, Minnesota for two procedures. I [...]

Leaders Make the Walk

Everything I learned about leadership, I learned in high school. The first part of my speaking career was spent as a motivational speaker for high school students. I spoke in over 3500 high schools about making the most out of [...]