Leadership Lessons from the Principal at Hopkins High School

What leadership lessons can businesses learn from a world-class public high school? As a speaker, having had a foot in both worlds - education and business, there are some valuable lessons that business leaders can learn from top performing schools [...]

Making Connections One Guest at a Time

You can learn great lessons on creating memorable guest experiences if you just keep your radar up and apply it to your business. I know I did when I met Keith, the room service attendant at the Green Valley Hotel [...]

Break the Glaze

Something has happened to us.  I witness it almost every day; people mindlessly glazing at each other as if we are interacting with a vending machine. Case in point, I walk into a fast food restaurant and watch the interaction [...]

Own it. Solve it.

Great leaders in business, education, the military or government create a culture of connections that inspire people to grow.  When team members feel truly connected to the mission and the core values of the organization, true growth of both the [...]

Hot, Clean, Showers Earn the Return

How do you build a business from one gas station in 1958 into the largest operator of travel centers in North America with more than 750 locations and the 14th largest privately held company with annual revenue of more than [...]

Leadership Regrets… I have a few.

As the Frank Sinatra song goes, “Regrets I have a few…”  In my world, I call them mulligans.  Golfers know that term.  A mulligan is a second chance. A do over. If you have a lousy drive, you turn to [...]

There is no “I” in the word Team.

As leaders, we want everyone to play on the same team.  To support each other, step up for each other, cover for each other…in essence play really nice in the sandbox, have fun and be productive.  As a customer or [...]

Ask the Right Questions to Get the Right Answers

In the restaurant industry, they refer to it as “Two minutes or two bites”. That is when the server circles back to the guest and asks, “How is your meal?” I have made a point of listening to my fellow [...]