Making Connections One Guest at a Time

You can learn great lessons on creating memorable guest experiences if you just keep your radar up and apply it to your business. I know I did when I met Keith, the room service attendant at the Green Valley Hotel [...]

Creating the Guest Experience One Coffee at a Time.

I was standing in line waiting to order a cup of coffee at a Starbucks, located in a large conference hotel.  I was in line behind the hotel security guard who was on break.  She turned to me and said, [...]