Guest experience

Making Connections One Guest at a Time
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Making Connections One Guest at a Time

Acknowledge, Connecting, Employee Motivation, Leadership, Management

Making Connections One Guest at a Time

You can learn great lessons on creating memorable guest experiences if you just keep your radar up and apply it to your business. I know I did when I met Keith, the room service attendant at the Green Valley Hotel [...]

2019-06-17T14:30:22-05:00By Mark Scharenbroich|Categories: Acknowledge, Connecting, Employee Motivation, Leadership, Management|Tags: Green Valley Casino, Guest experience, important guest, inflated ego, room service|1 Comment

Creating the Guest Experience One Coffee at a Time.
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Creating the Guest Experience One Coffee at a Time.

Acknowledge, Employee Motivation, Honoring

Creating the Guest Experience One Coffee at a Time.

I was standing in line waiting to order a cup of coffee at a Starbucks, located in a large conference hotel. I was in line behind the hotel security guard who was on break. She turned to me and said, [...]

2019-05-03T00:16:59-05:00By Mark Scharenbroich|Categories: Acknowledge, Employee Motivation, Honoring|Tags: coffee, coffee at starbucks, Guest experience|0 Comments