The Wealthy Ways Show on Sirius XM with Dr. Willie Jolley

I had the pleasure to be a guest on the recent The Wealthy Ways Show with host Dr. Willie Jolley whose motivational messages help you to be healthy, wealthy, and wise. I invite you to tune into our interview here, [...]

Making Connections One Guest at a Time

You can learn great lessons on creating memorable guest experiences if you just keep your radar up and apply it to your business. I know I did when I met Keith, the room service attendant at the Green Valley Hotel [...]

Creating the Guest Experience One Coffee at a Time.

I was standing in line waiting to order a cup of coffee at a Starbucks, located in a large conference hotel.  I was in line behind the hotel security guard who was on break.  She turned to me and said, [...]

What’s Your 13th Donut?

I recently spoke to VARTECH’s Annual BlueStar Conference and was pleased to see this write up of the speech by Jim Roddy. Jim grabbed some of the highlights from my speech and presents them in way I think you’ll enjoy, as well. Nice [...]

Better Than Applause

. . . Cynthia went on to share something about each person’s hobbies, their family, their service in the community – something unique about each and every person. Her comments were specific, interesting and very complimentary. No notes. It was all from the head and from the heart.