Own it. Solve it.

Great leaders in business, education, the military or government create a culture of connections that inspire people to grow.  When team members feel truly connected to the mission and the core values of the organization, true growth of both the [...]

Hot, Clean, Showers Earn the Return

How do you build a business from one gas station in 1958 into the largest operator of travel centers in North America with more than 750 locations and the 14th largest privately held company with annual revenue of more than [...]

Leadership Regrets… I have a few.

As the Frank Sinatra song goes, “Regrets I have a few…”  In my world, I call them mulligans.  Golfers know that term.  A mulligan is a second chance. A do over. If you have a lousy drive, you turn to [...]

There is no “I” in the word Team.

As leaders, we want everyone to play on the same team.  To support each other, step up for each other, cover for each other…in essence play really nice in the sandbox, have fun and be productive.  As a customer or [...]

What’s Your 13th Donut?

I recently spoke to VARTECH’s Annual BlueStar Conference and was pleased to see this write up of the speech by Jim Roddy. Jim grabbed some of the highlights from my speech and presents them in way I think you’ll enjoy, as well. Nice [...]

Better Than Applause

. . . Cynthia went on to share something about each person’s hobbies, their family, their service in the community – something unique about each and every person. Her comments were specific, interesting and very complimentary. No notes. It was all from the head and from the heart.