You can learn great lessons on creating memorable guest experiences if you just keep your radar up and apply it to your business. I know I did when I met Keith, the room service attendant at the Green Valley Hotel [...]
It’s one thing to produce a great product and fuel real growth, it’s more important to know why you go to work every day and influence the lives of others.
“How do I get a team to follow me?” An introspective question every leader asks themselves when taking control over any organization or team.
. . . Cynthia went on to share something about each person’s hobbies, their family, their service in the community – something unique about each and every person. Her comments were specific, interesting and very complimentary. No notes. It was all from the head and from the heart.