You can learn great lessons on creating memorable guest experiences if you just keep your radar up and apply it to your business. I know I did when I met Keith, the room service attendant at the Green Valley Hotel [...]
Something has happened to us. I witness it almost every day; people mindlessly glazing at each other as if we are interacting with a vending machine. Case in point, I walk into a fast food restaurant and watch the interaction [...]
We all have moments when we are in a situation where a voice pops IS you; it can create an important lesson as well as make a powerful impact. I learned this lesson a number of years ago when I [...]
I was sitting in a booth at our favorite breakfast spot, Perkins with my wife Susan and I noticed a little boy in a tank top, shorts, a stocking cap, and cowboy boots. Usually, this wouldn’t draw my attention, but [...]
I was standing in line waiting to order a cup of coffee at a Starbucks, located in a large conference hotel. I was in line behind the hotel security guard who was on break. She turned to me and said, [...]
The early morning conversation with my barista at the Venetian Hotel in Las Vegas was pretty brief, “I would like one large black coffee double cupped and one large cappuccino, skim, extra hot, double cupped please.” The barista asked for [...]
Live Inspired with John O’Leary PODCAST INTERVIEW WITH MARK SCHARENBROICH Enjoy this engaging 51-minute conversation with Mark hosted by fellow author and motivational speaker, John O'Leary, creator of the "LIVE INSPIRED" podcast. Here are John's SHOW NOTES from the conversation with [...]
I recently spoke to VARTECH’s Annual BlueStar Conference and was pleased to see this write up of the speech by Jim Roddy. Jim grabbed some of the highlights from my speech and presents them in way I think you’ll enjoy, as well. Nice [...]
Note: This post is an excerpt from my book, Nice Bike: Making Meaningful Connections on the Road to Life. In fact, this is almost the entire last chapter of the book! And it's a perfect post to honor our military [...]
