What can you learn from a world-class medical center? Everything! Apply the lessons from the well-respected Mayo Clinic to your organization to excel across the board. I have been a patient at Mayo Clinic in Rochester, Minnesota for two procedures. I [...]
We all have moments when we are in a situation where a voice pops IS you; it can create an important lesson as well as make a powerful impact. I learned this lesson a number of years ago when I [...]
Everything I learned about leadership, I learned in high school. The first part of my speaking career was spent as a motivational speaker for high school students. I spoke in over 3500 high schools about making the most out of [...]
How do you build a business from one gas station in 1958 into the largest operator of travel centers in North America with more than 750 locations and the 14th largest privately held company with annual revenue of more than [...]
My bride, Susie and I enjoy traveling for speaking engagements to one of our absolute favorite cities, “The Big Easy” New Orleans. It is real, it’s authentic. It is like no other city. The food, the people, the music, the [...]
As the Frank Sinatra song goes, “Regrets I have a few…” In my world, I call them mulligans. Golfers know that term. A mulligan is a second chance. A do over. If you have a lousy drive, you turn to [...]
I was sitting in a booth at our favorite breakfast spot, Perkins with my wife Susan and I noticed a little boy in a tank top, shorts, a stocking cap, and cowboy boots. Usually, this wouldn’t draw my attention, but [...]
I was standing in line waiting to order a cup of coffee at a Starbucks, located in a large conference hotel. I was in line behind the hotel security guard who was on break. She turned to me and said, [...]
The early morning conversation with my barista at the Venetian Hotel in Las Vegas was pretty brief, “I would like one large black coffee double cupped and one large cappuccino, skim, extra hot, double cupped please.” The barista asked for [...]
A lot of executives say that they truly understand their clients, however, few are intentional enough to listen to what they really need.
