Exceptional Nice Bike Hotel Experience
In the speaking profession, I spend roughly 100 nights a year in hotels. I have a soft spot in my heart for the housekeeping professionals who clean on average 15 rooms a day. I was blown away by all the [...]
Connie Awards in Buffalo, WY
It’s always great to walk into a business and see an award on the wall for outstanding service. However, I was blown away when I checked into the Hampton Inn in Buffalo, WY. In the display case off the lobby [...]
Never Forget A Friend Follow Up
“Nice Bike” is about acknowledging others by being fully present, honoring others by creating memorable experiences and connecting with others by making it personal. No one does it better than my friend, Bonnie Blackman. Bonnie is one of the top [...]
Relevant Leadership Podcast with Ty Bennett
Ty Bennett is an insightful new voice and author who believes "Partnership is the New Leadership." His core message revolves around the importance of leaders inspiring others through partnership, communication, and connection. I was honored when Ty reached out to [...]
The Value of Connecting
“Nice Bike…” is the metaphor I share on how we interact with others by acknowledging, honoring and connecting. I love hearing stories from audience members and clients as they share their “Nice Bike” experience. Here is a great one from [...]
Make a Difference in the Lives of Clients, Coworkers, Family and Friends
Quite by accident, I stumbled onto the Harley-Davidson company’s 100th-year-anniversary celebration in Milwaukee, Wisconsin. I flew from my home in Minneapolis to Milwaukee for a speaking engagement. Once I landed, I rented a Ford Taurus beige car for my trip. [...]
“Nice Bike” to Connect
“Nice Bike…” is the metaphor I developed about how we interact with others by acknowledging, honoring and connecting. I love hearing stories from audience members and clients as they share their “Nice Bike” experiences. Here is a great one from [...]
Leadership Lessons from the Principal at Hopkins High School
What leadership lessons can businesses learn from a world-class public high school? As a speaker, having had a foot in both worlds - education and business, there are some valuable lessons that business leaders can learn from top performing schools [...]
Never Forget a Friend, Never Let a Friend Forget You
Relationships matter. Relationships drive business growth. Relationships create a healthy team culture. Loving relationships with our family and friends bring joy and fulfillment to our lives. Some of the best advice I received early in my career with Jostens, Inc [...]
Making Connections One Guest at a Time
You can learn great lessons on creating memorable guest experiences if you just keep your radar up and apply it to your business. I know I did when I met Keith, the room service attendant at the Green Valley Hotel [...]