Great leaders in business, education, the military or government create a culture of connections that inspire people to grow. When team members feel truly connected to the mission and the core values of the organization, true growth of both the [...]
It’s one thing to produce a great product and fuel real growth, it’s more important to know why you go to work every day and influence the lives of others.
How do you build a business from one gas station in 1958 into the largest operator of travel centers in North America with more than 750 locations and the 14th largest privately held company with annual revenue of more than [...]
As the Frank Sinatra song goes, “Regrets I have a few…” In my world, I call them mulligans. Golfers know that term. A mulligan is a second chance. A do over. If you have a lousy drive, you turn to [...]
As leaders, we want everyone to play on the same team. To support each other, step up for each other, cover for each other…in essence play really nice in the sandbox, have fun and be productive. As a customer or [...]
In the restaurant industry, they refer to it as “Two minutes or two bites”. That is when the server circles back to the guest and asks, “How is your meal?” I have made a point of listening to my fellow [...]
A lot of executives say that they truly understand their clients, however, few are intentional enough to listen to what they really need.
“How do I get a team to follow me?” An introspective question every leader asks themselves when taking control over any organization or team.
. . . Cynthia went on to share something about each person’s hobbies, their family, their service in the community – something unique about each and every person. Her comments were specific, interesting and very complimentary. No notes. It was all from the head and from the heart.
