Own It. Fix It.
I admire people who take action on a problem versus blaming others or tossing it to someone else. Don Ness, the former mayor of Duluth, MN shared the matra “Own it-Fix it” with his team every day. I wish the [...]
The Wealthy Ways Show on Sirius XM with Dr. Willie Jolley
I had the pleasure to be a guest on the recent The Wealthy Ways Show with host Dr. Willie Jolley whose motivational messages help you to be healthy, wealthy, and wise. I invite you to tune into our interview here, [...]
Connie Awards in Buffalo, WY
It’s always great to walk into a business and see an award on the wall for outstanding service. However, I was blown away when I checked into the Hampton Inn in Buffalo, WY. In the display case off the lobby [...]
Relevant Leadership Podcast with Ty Bennett
Ty Bennett is an insightful new voice and author who believes "Partnership is the New Leadership." His core message revolves around the importance of leaders inspiring others through partnership, communication, and connection. I was honored when Ty reached out to [...]
Making Connections One Guest at a Time
You can learn great lessons on creating memorable guest experiences if you just keep your radar up and apply it to your business. I know I did when I met Keith, the room service attendant at the Green Valley Hotel [...]
Own it. Solve it.
Great leaders in business, education, the military or government create a culture of connections that inspire people to grow. When team members feel truly connected to the mission and the core values of the organization, true growth of both the [...]
Real Leaders Know Why
It’s one thing to produce a great product and fuel real growth, it’s more important to know why you go to work every day and influence the lives of others.
Hot, Clean, Showers Earn the Return
How do you build a business from one gas station in 1958 into the largest operator of travel centers in North America with more than 750 locations and the 14th largest privately held company with annual revenue of more than [...]
Leadership Regrets… I have a few.
As the Frank Sinatra song goes, “Regrets I have a few…” In my world, I call them mulligans. Golfers know that term. A mulligan is a second chance. A do over. If you have a lousy drive, you turn to [...]
There is no “I” in the word Team.
As leaders, we want everyone to play on the same team. To support each other, step up for each other, cover for each other…in essence play really nice in the sandbox, have fun and be productive. As a customer or [...]